Grievance Redressal

For a concern about a ZIVO PAY service, contact our support team so we can review your account or transaction.

Submit a complaint

Email support@zivopay.com from your registered email address. Include your name, registered mobile number, transaction or order reference, relevant dates, and a description of the issue.

Escalation

If your concern remains unresolved, reply to the same email thread with your earlier complaint reference and explain what remains unresolved. Never share your password, OTP, card PIN, or UPI PIN.