Refund & Cancellation Policy

Refund eligibility depends on the product or service and the transaction status.

Recharge and bill payments

Completed transactions generally cannot be cancelled. If a transaction is marked failed after money was debited, contact support with the transaction reference so it can be reviewed with the relevant provider.

Shop orders

Cancellation, return, replacement, and refund eligibility depends on the item and order status. Contact support with your order ID before returning an item.

Contact

Email support@zivopay.com with your registered mobile number and transaction or order reference. Never share your password, OTP, card PIN, or UPI PIN.